Werkstudentenstelle - Technische Kundenbetreuung / IT Support

About the role

Projektron GmbH is seeking a student employee to join their technical customer support team at their Berlin headquarters. The role involves managing customer inquiries through a ticket system, acting as a liaison between clients and internal development teams, and performing remote software installations. This position offers 16 to 20 hours of work per week.

Responsibilities

• Sifting and classifying support tickets
• Assessing feasibility and estimating effort for customer requests
• Acting as an interface between customers, consultants, and developers
• Communicating with key users and providing 2nd level support
• Writing XML files and implementing requirements using the Web Config Editor
• Performing remote installations and managing automated hosting instances

Required skills

• IT Support
• Ticket system
• XML
• Web Config Editor

Nice to have

• Application software
• English

Qualifications

• Enrolled student in Computer Science, Economics, Business Administration, Industrial Engineering, Natural Sciences or related fields
• Very good academic grades
• Independent and result-oriented working style

Benefits

• Flexible working hours
• 30 days vacation
• Sabbatical
• Mobile working
• Mentoring program
• Public transport ticket
• Company pension scheme
• Urban Sports Club
• JobRad leasing

About the Company

Projektron GmbH develops and distributes the web-based project management software Projektron BCS. With over 130 employees across five locations in Germany, the company supports more than 820 customers throughout Europe.