Operations Manager

About the role

As an Operations Manager, you will be responsible for the operational management of projects from contract signature to completion. You will ensure that projects are executed in a structured, efficient, and profitable manner while maintaining synchronization across internal teams. Your role involves proactive KPI-driven management to reduce cycle times and ensure high customer satisfaction.

Responsibilities

• Actively manage projects from signature to completion with a focus on reducing cycle time.
• Proactively intervene when time KPIs are exceeded or risks to profitability and customer satisfaction arise.
• Ensure projects are complete, buildable, and accurately represented in the system.
• Monitor project documentation completeness and ensure all necessary items are obtained on time.
• Manage project profitability by identifying bottlenecks and waiting times early.
• Collaborate with the Customer Support team and handle proactive, project-specific communication.
• Maintain transparent project status updates and provide clarity on blockers and required actions.
• Minimize escalations through clear prioritization and structured follow-up.

Required skills

• Project management
• Operations
• CRM systems
• German language

Nice to have

• Heat pumps
• Photovoltaics
• Renewable energy

Qualifications

• Completed vocational training or degree in a relevant field such as technology, trade, energy, or business
• Equivalent practical experience in project or operations management

Benefits

• Competitive compensation
• Hybrid work model
• Sport memberships
• Public transport ticket
• Learning budget

About the Company

GALVANY is a profitable greentech startup aiming to make climate-neutral living a reality. They focus on smart solutions like heat pumps, battery storage, and smart metering to make sustainable living accessible and affordable.