Director of Group Operations Strategy & Development

About the role

The Director of Group Operations Strategy & Development will sit within the Group COO team to bridge the gap between strategic ambition and operational execution. This role involves defining the GCOO strategy, managing goal alignment across sub-functions, and overseeing financial reporting and global operating model design. The successful candidate will lead high-impact strategic projects and ensure clear communication and governance across UK and EU operations.

Responsibilities

• Define, align, and maintain the strategy for the Group COO team across UK, EU, and Controls functions.
• Lead the goal-setting process to ensure sub-function objectives align with top-level goals.
• Partner with Finance to embed monthly reporting processes and improve financial forecasting.
• Lead the transition to a global operating model by balancing global efficiency with local market requirements.
• Take accountability for high-impact strategic projects and collaborate across teams to ensure delivery.
• Track progress against the GCOO strategy and prepare updates for executive leadership and regulatory reporting.

Required skills

• Strategic planning
• Operational strategy
• Financial forecasting
• Project management
• Stakeholder management
• Governance
• Data analysis

Nice to have

• Fintech experience
• Complex operational environments

Benefits

• Incentive awards

About the Company

Monzo is a financial services company focused on delivering seamless support to build trust and power sustainable, profitable growth.