Claims Support

About the role

The Claims Support role involves managing liaison between Veezu Assist and driver partners regarding vehicle claims and administration. You will provide high-quality customer service while ensuring compliance with legal and company procedures. This position reports to the Claims Manager and requires close collaboration with internal departments and external partners.

Responsibilities

• Manage key relationships with external customers, business partners, and internal departments.
• Assist the fleet department with administrative tasks for fleet vehicles.
• Process First Notice of Loss (FNOL) for new claims and coordinate with accident management companies.
• Liaise with drivers, insurance companies, and witnesses while maintaining compliance with MOJ, DPA, ABI, and MIB regulations.
• Input data accurately into the Eclipse Proclaim database.
• Handle on- and off-hires and conduct regular vehicle checks.

Required skills

• Customer Support
• Data entry
• Communication skills
• Attention to detail
• Organization skills

About the Company

Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities.