Customer Support Specialist

About the role

As a Customer Support Specialist, you will serve as a vital link between AMBOSS and its users, helping medical professionals optimize their use of the platform. You will join a team of detail-oriented problem solvers dedicated to improving the customer experience and supporting the company mission of empowering medical professionals to provide the best possible care.

Responsibilities

• Support users by answering inquiries via email, phone, live chat, WhatsApp, and social media
• Advise users on how to best utilize the AMBOSS platform
• Stay updated on product changes and features to provide accurate information
• Collaborate with the team to improve the product, customer experience, and internal processes
• Collect customer feedback and update internal databases to identify trends
• Support process improvements, growth, and marketing projects

Required skills

• German
• English
• Communication
• Problem-solving
• Software proficiency

Nice to have

• Customer Support
• Healthcare

Benefits

• 30 days paid vacation
• AMBOSS holiday
• Personal Purpose Day
• Daily breakfast and lunch
• Company daycare
• Urban Sports Club membership
• Fitbit Versa 3
• Deutschland-Ticket

About the Company

AMBOSS is a company dedicated to empowering medical professionals to provide the best possible care. They foster an inclusive, respectful, and supportive work environment that values diversity as a driver for innovation.