Customer Success Associate

About the role

The Customer Success Associate supports the day-to-day experience of clients by driving platform adoption, engagement, and usage. You will guide new users through onboarding, assist current users in building productive habits, and partner with internal teams to share insights that improve the client journey.

Responsibilities

• Schedule and run 1:1 onboarding sessions for new users to integrate the platform into their workflows.
• Conduct warm outreach and email engagement to low-activity or dormant users to drive adoption.
• Support client sessions across various industries, assisting with trainings and owning follow-ups.
• Collaborate with Customer Success and Account Managers to maintain account health through tailored training and product guidance.
• Assist sales teams by running product overview sessions for trials and joining demos.
• Identify and share market trends and user feedback with internal product and account teams.

Required skills

• Customer support
• Outreach
• Client engagement
• Platform training
• Communication

About the Company

AlphaSense provides market intelligence and search built on AI to help companies make smarter decisions. Founded in 2011, the company serves over 6,000 enterprise customers and maintains a global presence with offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.