Sales Development Representative

About the role

The Sales Development Representative will join the Sell My Car team to guide sellers through the online auction process. This role involves managing a lead pipeline, ensuring listing accuracy, and providing expert advice to help customers successfully sell their vehicles. You will communicate across multiple channels to build rapport, handle negotiations, and ensure a seamless customer experience.

Responsibilities

• Manage a lead pipeline of potential customers looking to sell their car via our online auction.
• Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors.
• Provide expert advice and guidance to customers, balancing their price expectations with market realities.
• Explain the Carwow auction process to sellers to ensure they understand each step.
• Handle negotiations and customer objections.
• Communicate effectively with sellers via phone, email, live chat, and SMS.
• Maintain accurate records of all interactions with sellers.
• Contribute to team performance by meeting individual targets against vehicles listed and pipeline conversion.

Required skills

• Pipeline management
• Communication skills
• Negotiation
• Customer service
• Attention to detail

Nice to have

• Automotive industry knowledge

Benefits

• Competitive salary
• Commission
• Company share options
• Enhanced holiday package
• Pension scheme
• Vitality Private Healthcare
• Life Assurance
• Mental wellbeing coaching
• Work from abroad for a month
• Childcare support

About the Company

Carwow Group is a leading online car-changing destination in Europe, helping over 10 million customers buy and sell cars. The company operates a portfolio of automotive brands including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, and is recognized as a top tech company to work for.