Operations Investigations Graduate

About the role

This role is for a graduate looking to start a career in operations within a financial services firm. You will join as a Graduate focused on working complaints and train to become a fully competent Complaints Officer, investigating and resolving complex customer interactions across loans, cards, and auto-finance products. You will hold your own caseload, speak to customers directly, and make decisions on how to resolve issues.

Responsibilities

• Investigate and resolve complaints about loans, cards, and auto-finance products.
• Self-manage a varied and complex caseload while meeting KPI standards.
• Communicate with complainants in writing and by phone to manage expectations and find solutions.
• Write professional final response letters setting out decisions and rationales.
• Maintain clear records with demonstrable evidence for every decision.
• Feed back product and process improvements to frontline and product teams.

Required skills

• Operations
• Investigation
• Analysis
• Problem-solving
• Dispute resolution
• Written communication

Qualifications

• Degree level education

Benefits

• Private health cover
• Retirement savings plans
• Employee referral programme
• Office meals and snacks
• Cycle-to-work scheme
• Electric vehicle salary sacrifice scheme

About the Company

Lendable is a leading fintech company and one of the UK's most exciting unicorns, with a team of over 800 people. They have rebuilt consumer finance products including loans, credit cards, and car finance, and are backed by investors such as Balderton Capital and Goldman Sachs.