Lead Product Designer

About the role

HighLevel is seeking a Lead Product Designer to elevate product experiences through systems thinking, product vision, and exceptional design craft. You will partner with product and engineering leaders to define strategy, mentor designers, and ensure high-quality, scalable design standards across the platform. This role requires a deep focus on usability, accessibility, and complex digital product environments.

Responsibilities

• Lead design strategy and execution for one or more product pillars from discovery through delivery.
• Translate customer needs, business goals, product strategy and technical constraints into clear experience direction and design roadmaps.
• Partner with product and engineering leaders to define product vision, prioritize opportunities and align teams around high-quality outcomes.
• Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling and strong design rationale.
• Drive design quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design system alignment.
• Raise the quality of multiple teams by mentoring designers, improving critique, strengthening shared patterns and making standards easier to adopt.
• Define and socialize metrics for design quality and impact, such as usability signals, accessibility compliance, task success, adoption, retention or customer satisfaction.
• Lead complex discovery and design efforts through ambiguity by synthesizing inputs, framing decisions and helping teams move with clarity.

Required skills

• Product design
• SaaS
• Systems thinking
• Interaction design
• Visual design
• Prototyping
• Usability testing
• Design systems
• Accessibility
• AI-powered tools

Qualifications

• 7+ years of relevant product design experience
• 2+ years in a leadership, mentorship or design direction capacity

About the Company

HighLevel is an AI-powered business operating system that provides infrastructure for agencies, entrepreneurs, and SMBs to build, automate, and scale. The company operates as a global, remote-first organization with over 2,000 team members across 10+ countries.