Senior Professional Services Engineer

About the role

As a Senior Professional Services Engineer, you will work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You will lead engagements ranging from single-node installs to large reference architectures and guide migrations to GitLab SaaS or self-managed deployments. This role involves partnering with internal teams to drive customer success, mentoring other engineers, and contributing to the improvement of GitLab features and delivery processes.

Responsibilities

• Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services.
• Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
• Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab.
• Partner with Engagement Managers and Project Managers to improve delivery consistency and refine processes.
• Serve as a trusted technical advisor for customers, translating goals into implementation plans.
• Interface with product and engineering teams to unblock customer outcomes and share feedback.
• Mentor Associate and Intermediate Professional Services Engineers.
• Manage and deliver multiple customer engagements simultaneously.

Required skills

• Infrastructure as Code
• Configuration as Code
• Terraform
• Ansible
• Packer
• Puppet
• Chef
• Kubernetes
• AWS
• GCP
• Microsoft Azure
• Git
• Security
• AI

Benefits

• Health support
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation
• Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

About the Company

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. More than 50 million registered users and over 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.