Research Manager

About the role

The Research Manager ensures Knit customers achieve their desired research outcomes by owning and supporting client relationships. This role involves driving high-quality project deliverables and acting as the dedicated research lead to ensure customer retention and success. The manager will consult with clients, scope research projects, and provide final approval on insights and reports.

Responsibilities

• Serving as the dedicated research lead for all customers’ projects on assigned accounts and serving as the ultimate accountable party for research project success
• Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context
• Acting as a solutions architect for customers by educating them on research capabilities and proposing solutions to maximize project success
• Escalating needs to Research Directors to support troubleshooting when increased risk for project viability or customer impact occurs
• Driving, maintaining, and enriching all customer context to improve the ability to meet custom research needs
• Serving as the final, customer-ready check and approver on all final topline delivery and presenting key insights and recommendations directly to customers
• Participating in continuous innovation on the AI product to minimize the delta between AI output and human researcher output
• Driving feedback collection on the last mile to support product vision in getting to stakeholder-ready reports

Required skills

• Market research
• Project scoping
• Questionnaire design
• Analysis planning
• Stakeholder reporting

Nice to have

• Startup experience

Qualifications

• 5+ years of market research experience, with the majority spent on the supplier side in a market research agency environment

Benefits

• Competitive salary
• Commission plan
• Equity Options
• Medical insurance
• Dental insurance
• Vision insurance
• Company laptop
• Technology stipend
• 401(k) with company match
• Flexible time-off

About the Company

Knit is an AI-native consumer research platform that helps brands automate and accelerate primary research. The company has condensed the research process for over 50 enterprise brands, including Amazon, T-Mobile, Mars, and NASCAR.