Technical Consultant, Mid-Market

About the role

Technical Consultants act as the primary liaison between customers and internal technical teams to drive successful implementations and partnerships. You will serve as a subject matter expert on financial and technical workflows, designing scalable solutions that integrate with ERP and HRIS systems. This role focuses on supporting mid-market customers by translating complex technical requirements into business value and influencing product roadmaps.

Responsibilities

• Act as a technical advisor to customers and internal teams while supporting high-value implementations and expansion opportunities.
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions involving ERP, HRIS, and API integrations.
• Collaborate with onboarding specialists and implementation leads to support technical workstreams.
• Work with customers to problem-solve technical hurdles and propose effective product implementations.
• Participate in technical discovery to understand customer systems and workflows and recommend best-fit architecture.
• Serve as a subject matter expert across HRIS and accounting integration partners.
• Troubleshoot integration blockers and guide customers through complex configuration decisions.
• Contribute to internal documentation and tooling to support integration use cases.

Required skills

• Technical consulting
• Solutions engineering
• SaaS
• Fintech
• ERP systems
• Accounting workflows
• APIs
• Integration logic
• System architecture

Nice to have

• SAP S/4HANA
• Sage Intacct

Qualifications

• Bachelor's degree in computer science, engineering, finance, business, or a related field
• 2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role

Benefits

• Flexible PTO
• Home-office equipment
• Health and wellness stipend
• Intra-office travel budget
• Weekly coffee stipend
• Medical, dental and vision insurance
• One Medical membership
• 401(k) with employer match
• Fertility HRA
• Parental leave

About the Company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. The company automates how over $200B in annualized spend flows in and out of 70,000+ companies.