Strategic Customer Success Manager

About the role

The Strategic Customer Success Manager will act as a trusted advisor for a portfolio of large, globally distributed accounts. This role involves managing complex, multi-threaded relationships and orchestrating cross-functional teams to drive adoption, retention, and measurable business impact. The successful candidate will serve as the primary point of contact for senior stakeholders, ensuring that Branch solutions align with the customer's long-term growth and measurement strategies.

Responsibilities

• Own the full customer lifecycle for a focused portfolio of global, strategic accounts.
• Act as the quarterback for a global virtual account team to orchestrate support, product, and engineering resources.
• Design and scale AI-powered customer programs by identifying high-impact use cases and developing repeatable playbooks.
• Drive adoption and consumption growth by connecting Branch capabilities to macro business strategies.
• Lead strategic success planning, QBRs, and EBRs tailored to regional buying centers.
• Navigate complex commercial and governance realities including custom MSAs and multi-region renewals.
• Build compelling demonstrations and executive presentations to articulate ROI and reinforce growth.

Required skills

• Customer Success
• Account Management
• SaaS
• AdTech
• MarTech
• AI
• Stakeholder Management
• Data Analysis
• Salesforce
• Asana
• JIRA
• Notion
• Catalyst

Qualifications

• 6+ years of experience in Customer Success or strategic Account Management
• 2+ years of experience in the AdTech / MarTech space

Benefits

• Health and wellness programs
• Paid time off
• Retirement planning options

About the Company

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams. Headquartered in Mountain View, CA, the company helps brands maximize the value of their digital strategies through accurate mobile measurement and insights.