Director of Solutions Engineering - EMEA Strat

About the role

Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership to drive adoption of our AI-native platform across complex enterprises. You will manage a team of Solutions Engineers while partnering with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes.

Responsibilities

• Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.
• Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
• Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.
• Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation.
• Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.
• Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities.
• Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events.
• Define scalable processes and assets to support team efficiency, repeatability, and long-term growth.

Required skills

• Pre-sales
• Solutions Architecture
• Sales Engineering
• Enterprise AI
• API integrations
• System architectures
• Team leadership

Nice to have

• Generative AI
• Enterprise architecture
• Software engineering
• Systems engineering
• Telephony infrastructure
• LLM architecture
• Prompt engineering

Qualifications

• 7+ years of experience in pre-sales technical roles
• 3+ years of experience managing or leading pre-sales/solutions engineering teams

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance
• Disability Benefits
• Retirement Plan
• Parental Leave
• Fertility and family building benefits
• Monthly wellness stipend
• Daily lunches and snacks
• Vacation policy

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. We are backed by world-class investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.