Call Center Agent - Kreditabsicherung

About the role

Smava is an online comparison portal that helps customers finance their wishes by brokering loans between customers and partner banks. As a Call Center Agent, you will provide professional telephone consultations to customers regarding credit protection products after their loan has been finalized. You will work in a supportive team environment with a focus on high customer satisfaction and service orientation.

Responsibilities

• Advise customers by phone on credit protection insurance products
• Determine individual customer needs and provide tailored solutions using internal systems
• Ensure high customer satisfaction through professional and service-oriented communication
• Utilize modern communication tools and digital closing options to maintain an efficient workflow

Required skills

• Sales
• Customer service
• Telesales
• Communication

Qualifications

• Completed commercial vocational training

Benefits

• Uncapped commission model
• Internal career programs
• Professional development and coaching
• 30 days of vacation
• Additional 10 child sick days
• Sports provider partnerships
• Company equipment provided

About the Company

Smava is an online comparison portal that makes loans transparent, fair, and affordable. The company operates with a diverse team of over 50 nationalities and fosters an open culture with flat hierarchies.