Support Engineer

About the role

Supabase is seeking Support Engineers to provide world-class developer support for users experiencing issues or seeking guidance. The role involves managing support cases, triaging technical queries, and collaborating with product engineering and growth teams to ensure timely resolutions. You will work in a globally distributed team to maintain high standards of developer experience.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, including GitHub Issues and Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage.

Required skills

• SQL
• PostgreSQL
• Linux
• Unix
• Command line
• GitHub

Nice to have

• Database administration
• React
• Vue
• Svelte
• Node.js

Qualifications

• 3+ years of experience providing developer support to technical customers
• Degree in Computer Science

Benefits

• WeWork membership or co-working allowance
• ESOP
• Tech allowance
• Health insurance
• Annual off-sites
• Annual education allowance

About the Company

Supabase is the Postgres development platform, built by developers for developers. Born-remote and open-source-first, the company has over 400 team members across 60+ countries.