Senior Customer Success Manager - Mid-Market

About the role

MagicSchool AI is seeking a Senior Customer Success Manager to lead partnerships across mid-sized school districts in Texas. This role involves managing a multimillion-dollar book of business, driving customer adoption, and leading renewal efforts to reduce teacher burnout and accelerate student learning. The position requires deep expertise in the Texas educational landscape and a consultative approach to managing complex district relationships.

Responsibilities

• Manage a portfolio of 50-75 mid-market districts while maintaining Net Revenue Retention targets.
• Drive active product usage through high-impact training, implementation strategies, and support materials.
• Identify at-risk accounts and execute intervention playbooks to mitigate churn.
• Conduct structured discovery across district roles to map solutions to stakeholder priorities.
• Build trust with district executive leadership through data-driven storytelling and consultative selling.
• Contribute to the Customer Success playbook and mentor junior team members to scale regional impact.

Required skills

• SaaS account management
• EdTech
• Salesforce
• CRM
• Consultative selling
• Renewal management
• Executive communication
• Texas K-12 landscape

Nice to have

• Teaching
• School administration

Qualifications

• 3-7 years of experience as an individual contributor managing mid-market or enterprise accounts in a SaaS environment
• Demonstrated track record of meeting or exceeding NRR and GRR targets
• Direct experience leading commercial conversations across renewals, expansion, and pricing

Benefits

• Unlimited time off
• Employer-paid health insurance
• Dental insurance
• Vision insurance
• Stock options
• 401k match
• Monthly wellness stipend

About the Company

MagicSchool is a two-year-old generative AI platform for teachers, serving more than 7 million educators worldwide. The company is mission-driven, focusing on social impact and innovation to make education more efficient and equitable.