Werkstudent:in Operations & Customer Experience

About the role

This role serves as a key interface between customers, regional installation teams, and the central headquarters. You will manage customer inquiries, coordinate maintenance schedules, and help build and optimize operational processes to support the company's growth in the climate-tech sector.

Responsibilities

• Handle and resolve customer inquiries via phone and email
• Document customer issues and track them to resolution
• Coordinate maintenance appointments between customers and regional hubs
• Monitor hub service schedules to ensure timely execution
• Identify process bottlenecks and propose improvements
• Create and maintain operational templates and FAQs

Required skills

• Customer service
• Operations
• Process improvement
• Project management
• German

Nice to have

• Startup experience
• CRM
• Planning tools
• Sustainability

Qualifications

• Current student status
• Availability of at least 15 hours per week

Benefits

• Flexible working hours
• Professional development
• Office in Glockenbach

About the Company

Nuuenergy is a Munich-based climate-tech startup revolutionizing heat pump installations. They develop operating systems for heat pump sites across Germany, combining startup dynamics with traditional craftsmanship.