Commoditysupplies
Customer Service Specialist Coffee
Salary not disclosedOnsite
- Switzerland
- Part time
- Today
Newly posted
About the role
The Customer Service Specialist Coffee will support coffee logistic activities by managing shipments, sales invoices, and supplier coordination. This role acts as a primary point of contact for customers and logistics providers to ensure smooth operations and resolve discrepancies. The position requires a detail-oriented professional to maintain high accuracy in contract administration and logistics coordination.
Responsibilities
- Manage coffee logistic shipments and sales invoices.
- Coordinate shipment schedules and delivery plans with logistics service providers, customers and coffee suppliers.
- Support the resolution of logistics-related issues and delays.
- Act as a key point of contact for customers inquiries and operational topics.
- Assist in resolving customer related issues and discrepancies.
- Coordinate with Finance regarding payment processing and invoice approvals.
- Investigate and resolve invoice discrepancies.
- Monitor contract processing timelines and maintain high accuracy standards.
Required skills
- Customer Service
- Contract administration
- Logistics coordination
- Supplier management
- English
- German
- ERP systems
- Microsoft Dynamics
- Incoterms
- Supply chain operations
Nice to have
- Commodity trading
- Food products
- Agricultural commodities
Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field
- Professional experience in customer service, procurement support, logistics, or contract administration
Benefits
- Flexible part-time working arrangement
- Professional development opportunities