Customer Success Advisor - German speaking

About the role

The Customer Success Advisor acts as the primary point of contact for new and existing customers, serving as the face of the company. You will manage incoming inquiries via phone, email, and web chat to support entrepreneurs with applications and product utilization. The role requires a customer-centric approach to help business owners succeed while collaborating across teams to improve processes and offerings.

Responsibilities

• Handle customer inquiries via phone, email, and web chat promptly and efficiently.
• Support new and existing customers with product information and the application process.
• Assist entrepreneurs in completing applications and providing necessary documentation for credit decisions.
• Collaborate with internal teams to achieve optimal outcomes for customers.
• Provide regular insights based on customer feedback and competitor offerings to support company development.

Required skills

• Customer Operations
• German
• AI tools
• Communication skills

Nice to have

• Banking
• Fintech

Qualifications

• Commercial training or business studies degree

Benefits

• Flexible working hours
• Medical insurance
• Dental plan
• Private GP service
• 25 days holiday
• Paid sabbatical
• Pension contributions
• Employee equity incentive scheme
• Parental leave
• Learning and development budget

About the Company

iwoca provides flexible finance solutions for SMEs through smart technology and data science. The company has supported 100,000 businesses with over £4 billion in funding and aims to help one million SMEs succeed.