Solutions Engineer, Enterprise

About the role

Solutions Engineers at Scale partner with account executives, product teams, and machine learning engineers to lead prospective customers through pre-sales. They are responsible for delivering customized demos, scoping technical requirements, and securing the technical win for enterprise clients. The role involves designing solutions based on deep product and generative AI knowledge to address specific customer needs.

Responsibilities

• Partner with Scale AEs on the customer journey, delivering tailored demos and prototypes according to the customer's requirements.
• Develop technical domain expertise in Generative AI / large language model applications for Enterprise use cases.
• Be accountable for securing the technical win by unblocking technical challenges.
• Interact with customers daily to understand their needs and design solutions to better serve them.
• Design and develop Scopes of Work by breaking down customer challenges into a project plan.
• Work closely with forward-deployed Software and Machine learning Engineers to develop agents in the initial post-sales stage.
• Work with AEs and PMs to identify customer-specific feature requests.
• Drive strategic initiatives to improve the efficiency and effectiveness of the Solution Engineering team.

Required skills

• Enterprise Sales
• Python
• Java
• SaaS
• Cloud tech
• Fintech
• Pre-sales
• Post-sales
• Project management

Nice to have

• GenAI
• Forward deployed engineering
• Machine Learning

Qualifications

• Strong engineering background with prior experience working with clients in a pre or post-sales capacity

About the Company

Scale's mission is to develop reliable AI systems for the world's most important decisions. Their products provide high-quality data and full-stack technologies that power leading models and help enterprises and governments build, deploy, and oversee AI applications.