Customer Success Manager

About the role

The Customer Success Manager will act as a dedicated product specialist for enterprise estate agencies, driving product adoption and unlocking long-term value. This role involves supporting clients through their journey with Street.co.uk while identifying opportunities for growth across the company's ecosystem of products. You will help shape the future of Enterprise customer success by planning your own diary and workshops to ensure exceptional client experiences.

Responsibilities

• Immerse yourself in the company and build knowledge of our evolving product
• Ensure feedback flows from Customer Success to the relevant business and product teams
• Support clients to achieve great results with Street.co.uk and proactively ensure existing clients are getting the most out of the software
• Collaborate with the sales and technology team members to design and implement new product features that reflect the voice of our customers
• Implement creative solutions to proactively resolve potential issues for customers
• Provide exceptional technical support via phone and email to Street clients
• Upsell additional products to existing clients

Required skills

• Customer Success
• SaaS
• Technical support
• Communication skills

Nice to have

• Commercial

Benefits

• Hybrid-working
• Holiday bonus
• Learning and development budget
• Birthday leave
• Volunteering days
• Enhanced parental leave
• Mental health support
• Flexible working hours
• Public transport season ticket loans
• Holiday buying scheme

About the Company

Street Group is an award-winning PropTech business founded in 2015 that aims to improve the property industry through world-class technology. Their products, Street.co.uk and Spectre, help estate agents automate processes, secure leads, and streamline operations.