Team Leader Aftersales - Retention & Key Account Management

About the role

Treatwell is seeking a Team Leader to oversee retention and key account management for its French operations. You will lead a team of retention experts and key account managers to protect market share, drive growth in premium accounts, and establish scalable retention processes. The role focuses on data-driven decision-making, team development, and strategic account planning.

Responsibilities

• Pilot the retention machine by mapping the portfolio, managing churn risk, and implementing clear escalation criteria.
• Structure and grow key account management by setting clear growth objectives and conducting data-driven quarterly business reviews.
• Manage performance through rigorous tracking of metrics such as churn, NRR, ARPU, and TTV.
• Lead and develop a high-performance team through coaching, call reviews, and structured onboarding.
• Collaborate with Sales, Product, and Marketing teams to ensure alignment and drive business results.

Required skills

• Account Management
• Team Management
• Retention
• Customer Success
• B2B
• SaaS
• Data Analysis
• Salesforce

Qualifications

• Proven experience in team management
• Solid experience in retention, Customer Success, or Key Account Management

Benefits

• 28 days of leave
• Restaurant tickets
• Gymlib
• Treatwell app credit

About the Company

Treatwell is the leading European marketplace for beauty and wellness booking, present in 14 countries. The company supports over 95,000 partner salons with booking services and management software to digitize their daily operations.