Renewals Specialist

About the role

The Renewals Specialist will own and build a scalable renewal motion for the Scaled Customer Success segment. This role involves managing the end-to-end commercial renewal process for a high-volume portfolio of Enterprise customers to protect revenue and ensure timely contract completion. The specialist will collaborate with cross-functional teams to improve processes, automation, and operating rhythms as the company scales.

Responsibilities

• Own renewals end-to-end including preparing quotes, negotiating terms, and managing procurement.
• Manage a high-volume renewal pipeline of approximately 60 renewals per quarter.
• Partner with Scaled CSMs to identify renewal risks and determine the right path to renewal.
• Maintain accurate renewal forecasts, close-plan notes, and CRM data.
• Identify process bottlenecks and implement improvements to workflows, templates, and automation.
• Coordinate with Finance, Legal, Sales, and Customer Success to resolve contractual blockers.

Required skills

• B2B SaaS
• Account management
• Contract negotiation
• Pipeline management
• CRM
• Automation

Nice to have

• Scaled Customer Success
• Salesforce
• Gainsight
• n8n

Benefits

• Equity
• Vacation days
• Health insurance
• Pension contributions
• Disability insurance
• Life insurance
• 401(k) retirement plan
• Annual learning budget
• Open source project support

About the Company

n8n is an open workflow orchestration platform built for the new era of AI, allowing technical teams to automate processes with the freedom of code and the speed of no-code. Founded in 2019, the company has grown to over 260 employees across Europe and the US, with a community of over 650,000 active developers.