incident.io
Customer Success Engineer
£100,000 – £130,000Onsite
- Customer Success
- London
- Full time
- Yesterday
Newly posted
About the role
As the first Customer Success Engineer in EMEA, you will act as a strategic technical partner to help complex customers scale their incident management programs. You will bridge the gap between Customer Success, Product, and Engineering to ensure successful onboarding, migration, and long-term architectural health for key accounts.
Responsibilities
- Own onboarding and expansion design for complex customers
- Guide migrations from legacy incident management platforms
- Advise on alerting strategy, escalation structures, and workflow automation
- Establish durable architectural patterns and repeatable deployment frameworks
- Partner with Product and Engineering to improve platform scalability and usability
- Act as a trusted advisor to engineering leaders in complex environments
Required skills
- Customer Success
- SaaS implementations
- Enterprise migrations
- System design
- Technical onboarding
Benefits
- Private medical insurance
- Competitive annual leave
- First Friday of every month off
- Enhanced pension
- Meaningful equity
- Unlimited AI spend
- Generous parental leave
- Setup budget
- Personal development budget
About the Company
incident.io is an AI software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 other companies. The company has raised $96 million from investors including Index Ventures, Insight Partners, and Point Nine.