Strategic Customer Success Manager, EMEA

About the role

The Strategic Customer Success Manager will partner with Ashby's largest and most complex enterprise customers to drive product adoption, customer health, and long-term value. This role involves developing deep product and domain expertise to help customers optimize their hiring workflows and achieve business outcomes. You will play a key role in shaping the strategic customer motion by iterating on playbooks and turning insights into repeatable processes.

Responsibilities

• Partner with a strategic book of approximately 20 enterprise customers to drive product adoption and long-term value.
• Develop strong product and domain expertise to assist customers in applying Ashby to their hiring workflows.
• Collaborate cross-functionally with Sales, Product, Support, and Operations to deliver cohesive customer outcomes.
• Proactively manage customer health and identify risk patterns to support customers through evolving requirements.
• Iterate on playbooks and contribute to the development of repeatable processes for the strategic customer segment.
• Maintain accurate CRM records and use data insights to improve work quality and customer engagement.

Required skills

• B2B SaaS
• Customer Success
• Enterprise software
• Product adoption
• CRM
• Data analysis

Nice to have

• Recruiting
• Hiring management
• Change management

Benefits

• 10-year exercise window for stock options
• Unlimited PTO
• Generous equipment, software, and office furniture budget
• $100/month education budget
• Private medical insurance

About the Company

Ashby is building the next generation of enterprise software, starting with a suite of products that help talent leaders, recruiters, and hiring managers improve their hiring processes. The company is well-funded, backed by investors including Y Combinator, Elad Gil, and Lachy Groom, and serves thousands of companies.