Danish Speaking Solutions Consultant

About the role

The Solutions Consultant will act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support. This role involves resolving complex inquiries, documenting interactions, and collaborating with internal teams to improve service delivery. The position is designed to ensure high client satisfaction and service efficiency within the Customer Support Services sector.

Responsibilities

• Act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support.
• Resolve complex inquiries through multiple channels, maintaining the high standards expected in the Customer Support Services industry.
• Document all interactions accurately within the CRM to ensure a seamless service experience for every client.
• Identify recurring customer issues and collaborate with internal departments to implement long-term service improvements.
• Contribute to team KPIs by maintaining high service efficiency and customer satisfaction scores.
• Provide expert guidance to clients, ensuring they get the most value out of our service offerings.
• Stay updated on company policies and service updates to provide precise, professional information to the Danish-speaking market.

Required skills

• Danish
• Customer Support
• CRM
• Problem-solving
• Communication

Qualifications

• Native or fluent Danish (spoken and written)
• Valid EU passport

Benefits

• Fully Paid Training
• Health Insurance
• Relocation Package
• Performance Bonus

About the Company

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between high-caliber talent and global industry leaders. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in the competitive Customer Support Services landscape.