Danish Speaking Solutions Consultant

About the role

The Solutions Consultant will act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support. This role focuses on resolving complex inquiries and ensuring high client satisfaction within the Customer Support Services sector.

Responsibilities

• Act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support.
• Resolve complex inquiries through multiple channels, maintaining the high standards expected in the Customer Support Services industry.
• Document all interactions accurately within the CRM to ensure a seamless service experience for every client.
• Identify recurring customer issues and collaborate with internal departments to implement long-term service improvements.
• Contribute to team KPIs by maintaining high service efficiency and customer satisfaction scores.
• Provide expert guidance to clients, ensuring they get the most value out of our service offerings.
• Stay updated on company policies and service updates to provide precise, professional information to the Danish-speaking market.

Required skills

• Danish
• Customer Support
• CRM
• Problem-solving
• Communication

Qualifications

• Native or fluent Danish (spoken and written)
• Valid EU passport
• Proven experience in Customer Support Services or a similar client-facing environment

Benefits

• Fully Paid Training
• Health Insurance
• Relocation Package
• Performance Bonus

About the Company

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between high-caliber talent and global industry leaders.