Senior Key Account Manager SaaS

About the role

The Senior Key Account Manager will take end-to-end ownership of a strategic portfolio of 30 to 50 key accounts across sectors such as retail, healthcare, and municipalities. This role focuses on driving growth through upselling, contract renewals, and strategic account development within a rapidly expanding SaaS company. The position involves data-driven performance management and close collaboration with internal product and operations teams.

Responsibilities

• Develop and implement growth strategies for each assigned account.
• Identify and realize opportunities for upselling, contract renewals, and expansion.
• Conduct business reviews to analyze and monitor portfolio performance.
• Manage accounts using data metrics including revenue, NPS, CSAT, and health scores.
• Serve as the primary point of contact for commercial and operational customer inquiries.
• Collaborate cross-functionally with tech, product, operations, and customer success teams.
• Provide mentorship to junior and mid-level team members.

Required skills

• B2B Account Management
• SaaS
• CRM
• HubSpot
• Data Analysis
• Contract Negotiation
• German
• English

Qualifications

• Minimum 5 years of experience in B2B Account Management
• Proven track record in account management

Benefits

• Urban Sports Club
• Company pension scheme
• Meal allowance
• Corporate benefits
• 29 days of vacation
• Team events
• Weekly lunches

About the Company

The company is an established SaaS firm revolutionizing parking infrastructure through smart license plate recognition, cloud software, and digital payment solutions, currently operating at over 500 locations in the DACH region.