Consultant & Account Manager

About the role

As a Consultant & Account Manager, you will cultivate and strengthen relationships across a portfolio of clients, including key accounts. You will drive value by identifying opportunities for growth through strategic up-sells and cross-sells while positioning the company as a trusted partner for mental health needs. Your role involves advising clients on mental health roadmaps and ensuring high levels of client retention.

Responsibilities

• Build strong relationships with high-profile clients including HR and People Directors.
• Advise and implement solutions such as PSR audits, transformation plans, and mental health roadmaps.
• Manage client portfolios proactively using data and insightful reports to develop action plans.
• Drive growth through pitching new products and services.
• Lead contract renewals, negotiations, and signatures to ensure client retention.
• Contribute to the continuous improvement of the department by optimizing processes and workflows.

Required skills

• Customer Care
• Account Management
• Consulting
• B2B Sales
• Data Analysis
• French
• English

Qualifications

• 3 years of experience in Consulting or Account Management within B2B services

Benefits

• Access to Moka.Care mental health services
• Benefit Fund of 1500 EUR net per year
• BSPCE
• Swile Meal voucher card
• Gymlib sport and wellness allowance
• Transportation allowance
• 7 weeks holiday

About the Company

moka.care is a mental health solution for companies that guides employees through individual and group therapy or coaching sessions. Since 2019, they have supported over 400 companies and 300,000 employees globally with a focus on excellence in care and a culture defined by team play, optimism, ownership, and agility.