Customer Care Agent

About the role

Veepee is looking for a Customer Care Agent to manage complex customer requests and ensure high levels of service satisfaction. The role involves collaborating with internal departments and partner brands to provide personalized solutions to customers.

Responsibilities

• Manage complex requests related to sales
• Build customer loyalty by providing relevant and personalized responses
• Collaborate with internal departments and partner brands to find solutions
• Ensure service quality and customer satisfaction

Required skills

• Customer Care
• Spanish
• English
• French
• Problem solving

Qualifications

• High school diploma or equivalent

Benefits

• Variable bonus
• Profit sharing
• Language learning platform
• Employee committee benefits
• Service vouchers
• Holiday vouchers
• Company canteen
• Gym access

About the Company

Veepee is a pioneer in online flash sales since 2001 and a key player in European e-commerce, collaborating with over 7,000 brands. The company operates across various sectors including fashion, home, wine, travel, and beauty, with 5,000 employees across 10 countries.