Customer Care Specialist

About the role

As the voice of Lucis clients, you will support members throughout their health journey and own member happiness end to end. You will resolve inquiries, stabilize operational metrics, and contribute to projects that improve the member experience. This role involves working closely with the medical team and providing feedback to product and operations teams to enhance service quality.

Responsibilities

• Resolve member and lab partner inquiries via chat, email and phone with warmth and precision.
• Provide phone support for complex or sensitive situations.
• Collaborate with the medical team to escalate health-related questions appropriately.
• Identify recurring issues and provide structured feedback to product and operations teams.
• Participate in initiatives to improve member experience, such as rebuilding the Help Center or automating workflows.

Required skills

• Customer care
• Bilingual
• English
• French
• Operations

Nice to have

• Intercom
• AI automation
• Startup experience

Qualifications

• 1+ years in B2C customer care, support, or hospitality
• Relevant experience for recent graduates

About the Company

Lucis is building the OS for human longevity with the mission to make preventive health the default for every human in Europe.