Account Management Team Lead

About the role

Carwow is seeking an Account Management Team Lead to join the Get Your Car Partner Success team. This is a player-coach role where you will split your time between managing a portfolio of dealer groups and leading a team of three Account Managers to drive revenue and retention. You will act as a mentor, escalation point, and strategic partner to help your team and your own accounts succeed.

Responsibilities

• Coach and develop a team of 3 Account Managers through daily feedback and call shadowing.
• Take ownership of team revenue and retention performance and act as an escalation point for complex dealer challenges.
• Manage a personal portfolio of dealer groups, building relationships and driving upsell opportunities.
• Turn performance data into compelling presentations to demonstrate value to dealer partners.
• Collaborate with internal teams to improve operational efficiency and share insights to shape product and commercial decisions.

Required skills

• Account management
• Partner success
• Marketplace business
• Data analysis
• Excel
• Google Sheets
• Presentation skills
• AI tools
• Stakeholder management

Nice to have

• People management
• Coaching
• Mentoring
• Automotive industry
• Digital marketing

Benefits

• Matched pension contributions
• Share options
• Vitality Private Healthcare
• Life Assurance
• Mental wellbeing coaching
• Enhanced holiday package
• Work from abroad for a month
• Parental leave
• Childcare support
• Home office allowance

About the Company

Carwow is a leading online car-changing destination in Europe that combines technology, media, and automotive expertise to transform how people buy, sell, advertise, and lease cars. Following the acquisition of Autovia, the company operates a massive digital and print media presence, including major YouTube channels and automotive magazines.