Customer Success Specialist

About the role

As a Customer Success Specialist, you will be the primary point of contact for customers, ensuring a professional and positive experience. You will manage inquiries via phone and email, document information in the CRM, and collaborate with sales, marketing, and technical teams to maintain high customer satisfaction. Your role is essential in providing clarity and support while contributing to the optimization of service processes.

Responsibilities

• Act as the primary contact for customers via phone and email
• Resolve customer inquiries ranging from general questions to specific technical issues
• Ensure a positive customer experience through professional communication
• Maintain and document relevant information in the CRM system
• Collaborate with sales, marketing, and technical consultants to ensure satisfaction
• Contribute to the optimization of customer service processes and communication guidelines

Required skills

• Customer Service
• CRM
• Communication
• Operations

Qualifications

• Experience in customer service, inside sales, or account management
• Fluent German (C2 level)

Benefits

• Competitive compensation
• Sport memberships
• Public transport ticket
• Learning budget

About the Company

GALVANY is a profitable Greentech startup focused on making climate-neutral living accessible through heat pumps, battery storage, and smart metering. The company emphasizes sustainable impact and growth, supported by a 10 million Euro seed funding round.