Werkstudent Kundenservice

About the role

As a student assistant in customer service, you will be a key voice for Montredo, building trust with customers interested in luxury watches. You will handle incoming calls, process orders, and manage customer relationships to ensure a high-quality service experience. This role requires a commitment of 20 hours per week for at least 6 months.

Responsibilities

• Answer incoming calls and provide information regarding watches, orders, shipping, and company policies
• Process orders directly over the phone with high attention to detail
• Conduct follow-up calls to maintain customer relationships and support repeat purchases
• Identify and resolve customer issues calmly, escalating when necessary
• Assist with email and chat inquiries during lower call volumes

Required skills

• Customer Service
• German C1
• English C1
• Telephone communication
• Data entry

Nice to have

• Luxury goods interest
• E-commerce interest

Benefits

• Professional communication training
• International team environment

About the Company

Montredo is an international company specializing in the purchase, sale, and procurement of luxury watches. They work closely with leading watch brands and maintain a global network of authorized dealers and professional partners.