Customer Success Specialist

About the role

As a Customer Success Specialist, you will be the primary point of contact for customers, ensuring a professional and positive experience. You will manage inquiries via phone and email, document interactions in the CRM, and collaborate with sales, marketing, and technical teams to resolve issues. Your role is essential in maintaining high customer satisfaction and optimizing service processes.

Responsibilities

• Act as the primary contact for customer inquiries via phone and email
• Resolve customer issues ranging from general questions to specific technical problems
• Ensure a positive customer experience through professional communication
• Maintain and document relevant information in the CRM system
• Collaborate with sales, marketing, and technical consultants to ensure satisfaction
• Contribute to the optimization of customer service processes and communication guidelines

Required skills

• Customer Service
• CRM
• German
• Communication
• Problem Solving

Nice to have

• Inside Sales
• Operations

Qualifications

• Experience in customer contact, inside sales, or account management
• Fluency in German at C2 level

Benefits

• Competitive compensation
• Sport memberships
• Public transport ticket
• Learning budget

About the Company

GALVANY is a profitable Greentech startup dedicated to making climate-neutral living accessible through smart solutions like heat pumps, battery storage, and smart metering. The company is driven by customer value, clarity, and responsibility, fostering an environment where employees take ownership to create sustainable impact.