Projektmanager / Customer Success Manager - Wärmepumpen & Photovoltaik

About the role

As a Project Manager and Customer Success Manager, you will handle approximately 30 parallel construction projects, managing everything from scheduling to final defect resolution. You will serve as the primary point of contact for customers, providing updates and resolving escalations through phone, email, and WhatsApp. This role requires maintaining high-volume communication while ensuring project documentation and subcontractor coordination are handled efficiently.

Responsibilities

• Coordinate approximately 30 parallel construction projects from scheduling to final defect resolution.
• Manage customer communication regarding project timelines, material deliveries, and delays.
• Handle customer escalations and complaints independently.
• Manage material orders and coordinate with suppliers.
• Coordinate and plan the deployment of subcontractors.
• Provide weekly reports to the Head of Operations and maintain project status documentation in ClickUp.

Required skills

• Project Management
• Customer Communication
• Escalation Management
• ClickUp
• German C1

Nice to have

• Construction industry experience
• Photovoltaics industry experience
• Craftsmanship industry experience
• Asana

Qualifications

• Experience in high-volume customer contact
• Experience in high-dynamic project management environments
• Proficiency in German at C1 level

Benefits

• Modern office at Wöhrder See
• Mobile office (1 day per week)
• Flat hierarchies
• Team events
• Ski trip to Ischgl

About the Company

Galvanek Energiesysteme is an independent, self-financed scale-up specializing in heat pumps and photovoltaics. The company has grown rapidly from 5 to 40 employees and maintains a focus on growth without investor pressure.