Senior Product Manager - Customer & Agent Experience

About the role

As a Product Manager, you will play a central role in developing user-centric digital products and optimizing processes for customer service and claims management. You will work within a stream-aligned team of designers and developers to translate customer and agent needs into actionable product strategies. Your goal is to drive automation and AI integration to enhance efficiency and scalability while maintaining a focus on measurable outcomes.

Responsibilities

• Develop a deep understanding of customer and internal team needs to identify product opportunities.
• Define product vision, strategy, and success metrics to steer product development.
• Prioritize the product backlog and take ownership of the product delivery process.
• Identify and implement automation and AI solutions to reduce manual work for agents.
• Coordinate product development with cross-functional stakeholders including business, operations, tech, and legal.

Required skills

• Product Management
• User Experience
• Agile
• Scrum
• Kanban
• Product Discovery
• Product Delivery
• Data Analysis

Nice to have

• AI
• Automation

Qualifications

• Degree in Business Administration, Business Informatics, or a related field
• Several years of experience as a Product Manager, Product Owner, or in a comparable role

Benefits

• Sport and fitness subsidy
• Company health insurance
• Company pension scheme
• Travel allowance
• Corporate benefits
• Professional development
• 30 days vacation
• Bicycle leasing
• Ticket Plus City Card

About the Company

ottonova is a digital private health insurance company that focuses on providing a modern, simple, and digital customer experience. They operate in agile, stream-aligned teams across locations in Munich and Cologne to digitize the insurance industry.