Quantum
Technical CRM Specialist
Salary not disclosedHybrid
- Marketing
- London
- Full time
- Yesterday
Newly posted
About the role
The Technical CRM Specialist will support the CRM team in delivering a customer-centric, automated experience across email, SMS, and messaging channels. This role involves managing data and systems, maintaining compliance, and troubleshooting technical issues to ensure effective campaign delivery. You will work cross-functionally with analytics, product, and technology teams to drive growth through data-driven initiatives.
Responsibilities
- Act as an internal SME for CRM-related systems
- Manage all data and compliance activities across CRM systems
- Support the CRM team with troubleshooting, training, and complex journey builds
- Manage new IP warm-ups and perform QA for data-related changes and system updates
- Monitor customer interactions and troubleshoot automation, journey, and HTML rendering issues
- Develop new HTML modules and launch SMS and WhatsApp campaigns within Salesforce Marketing Cloud
- Develop and manage campaign audiences
Required skills
- Salesforce Marketing Cloud
- Adobe Campaign
- SQL
- HTML
- JavaScript
- APIs
- JSON
- Data quality control
Nice to have
- iGaming
- Email deliverability
- Google Postmaster
- SNDS
- Domain configuration
- SMS
Qualifications
- Experience with Salesforce Marketing Cloud or Adobe Campaign
- Experience managing multiple priorities in a fast-paced environment
Benefits
- Private Health Care (Bupa)
- Travel Insurance
- Competitive Base Salary
- Company Bonus Scheme
- Paid AI Subscription
- Market-Leading Training Programme
- Recognition & Reward Scheme
- Annual Company Conference
- Regular Happy Hours & Team Lunches
- Free Coffee, Drinks & Snacks
About the Company
Quantum connects global brands with high-intent consumers, aiming to be the world's most used digital comparison service. They drive growth through data-driven affiliate marketing built for performance, utilizing in-house tech and full-stack analytics.