Strategic Account Executive Lodging

About the role

The Strategic Account Executive, Lodging is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise lodging customers and driving long-term growth, expansion, and product adoption. This role focuses on executive alignment and industry expertise within large lodging organizations, partnering closely with Customer Success Managers to ensure FreedomPay delivers against customer goals.

Responsibilities

• Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments
• Build and maintain strategic account plans aligned to each customer's business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts

Required skills

• Strategic Account Management
• Lodging industry
• Payments
• Fintech
• SaaS
• Commerce technology
• Executive relationship management

Nice to have

• POS
• Franchise operations
• Account planning
• QBR frameworks

Qualifications

• 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
• At least 5 years of experience supporting the lodging industry
• Bachelor's degree
• MBA or relevant advanced degree

Benefits

• Medical coverage
• Prescription coverage
• Dental coverage
• Vision coverage
• Life Insurance
• Retirement Plans with company match
• Commission sharing plan
• Parental leave

About the Company

FreedomPay is a fast-paced, high-growth commerce platform provider for companies in retail, hospitality, lodging, gaming, sports, entertainment, foodservice, education, healthcare, and financial services. The company operates on a single, unified technology stack across multiple continents and maintains a world-class security environment.