Strategic Account Executive Lodging

About the role

The Strategic Account Executive, Lodging is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise lodging customers and driving long-term growth, expansion, and product adoption. This senior, customer-facing role focuses on executive alignment, industry expertise, and expanding FreedomPay's footprint within large lodging organizations.

Responsibilities

• Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments
• Build and maintain strategic account plans aligned to each customer's business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts

Required skills

• Strategic Account Management
• Lodging industry
• Payments
• Fintech
• SaaS
• Commerce technology
• Executive relationship management

Nice to have

• POS
• Franchise operations
• Account planning
• QBR frameworks

Qualifications

• 10+ years of experience in a customer-facing role
• At least 5 years of experience supporting the lodging industry
• Bachelor's degree
• MBA or relevant advanced degree

Benefits

• Medical coverage
• Prescription coverage
• Dental coverage
• Vision coverage
• Life Insurance
• Retirement Plans with company match
• Commission sharing plan

About the Company

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. The company maintains a world-class security environment and operates on a single, unified technology stack across multiple continents.