Branch Operations Manager

About the role

The Branch Operations Manager is responsible for overseeing all branch operations to ensure high-quality customer service and engagement. This role involves managing branch activities, driving sales goal attainment, and ensuring that the team provides excellent service to all customers.

Responsibilities

• Ensure customer service standards are met
• Minimize customer complaints and escalations
• Deepen customer engagements
• Maximize revenue through cross-selling and upselling
• Ensure smooth operations of the branch