People Ops Manager

About the role

The People Operations Manager will build and run core people processes to support the company's growth. This role focuses on performance management, employee lifecycle operations, compliance, and providing support to managers. The ideal candidate is an organized, practical professional with startup experience who can balance process design with day-to-day execution.

Responsibilities

• Own and improve core people operations processes across the employee lifecycle, from onboarding through offboarding
• Track and report on key people metrics, including review completion, headcount movements, onboarding progress, and other operational indicators
• Design, launch, and refine performance review cycles, calibration processes, and supporting documentation
• Administer and improve people systems, documentation, and workflows across HRIS, payroll, benefits, and employee records
• Help ensure people processes are compliant, well-documented, and scalable across states, teams, and growth stages
• Own employment documentation, policy administration, and coordination with legal or external partners as needed
• Support compensation and promotion cycle logistics, including tracking, documentation, and process coordination
• Partner with managers on employee relations issues, performance follow-up, and organizational changes
• Identify gaps in current people operations workflows and implement simple systems that improve consistency and execution

Required skills

• People operations
• HR operations
• Performance management
• Employee lifecycle management
• Compliance
• HRIS
• Process design

Qualifications

• 5–8+ years of experience in people operations, HR operations, or a people generalist role in a high-growth startup or scale-up

About the Company

Flex is building the AI-native private bank for business owners, re-architecting the financial system for entrepreneurs. Since launching in 2023, the company has scaled rapidly with a focus on banking, credit, payments, and financial operations.