Partner Success Manager

About the role

This role focuses on managing high-value partner relationships to accelerate growth within the merchant base. The successful candidate will act as the primary point of contact for merchants, ensuring they adopt the platform as their default payment provider and maximizing wallet share through effective onboarding and integration.

Responsibilities

• Onboard merchants to ensure the platform becomes their default payment option.
• Integrate merchants with their booking systems to increase transaction volume and retention.
• Increase wallet share by promoting the full range of platform features.
• Monitor account health to identify and re-engage merchants showing signs of inactivity.
• Expand business reach into second properties, sister businesses, and group accounts.

Required skills

• Account management
• Partner success
• Spanish
• SQL

Qualifications

• 2-5 years in account management or partner success in travel or hospitality
• Experience in OTA supply teams, tour operator or property software, or hands-on operations at a hostel, tour company or dive centre

About the Company

Tab is a company focused on payment solutions for merchants in the travel and hospitality sectors, including hotels, hostels, tour operators, and dive shops.