Customer Success Manager

About the role

The Customer Success Manager will be responsible for the entire customer journey, from onboarding and implementation to adoption, retention, and long-term growth. This role involves building the customer success function from the ground up for a B2B SaaS startup in the construction tech sector. The successful candidate will act as a trusted advisor to enterprise clients and collaborate closely with product, sales, and engineering teams.

Responsibilities

• Act as the central point of contact and trusted advisor for enterprise clients
• Manage onboarding, implementation, adoption, retention, and customer satisfaction
• Help clients achieve measurable efficiency gains and maximize product value
• Gather customer feedback and collaborate closely with product, sales, and engineering teams
• Build customer success processes, documentation, and playbooks from scratch

Required skills

• Customer Success
• B2B SaaS
• Client Success
• Account Management
• German
• English

Qualifications

• 1-3 years of practical experience in Customer Success, Client Success, implementation, or post-sales account management in a B2B SaaS or consulting environment
• Proven experience managing customer relationships beyond sales or support
• Strong communication skills and ability to engage with C-level stakeholders
• Fluent in German and English

Benefits

• Equity with voting rights
• Direct influence on product roadmap
• Team dinners
• Urban Sports Club membership
• AI and productivity tools
• Subsidized housing near the office

About the Company

Muxon is a global recruitment consultancy acting on behalf of a Munich-based B2B SaaS startup in the construction tech sector. The startup is Y Combinator-backed and develops AI-powered software to automate workflows for suppliers and construction companies.