Operations Manager, Product & Engineering

About the role

The Operations Manager will run the operating cadence for Product and Engineering, owning planning cycles, roadmap workflows, and initiative tracking. This role involves designing and optimizing key processes to drive clarity and velocity while coordinating cross-functional initiatives across the organization. The successful candidate will build scalable frameworks for goal-setting and execution while identifying and resolving operational friction points.

Responsibilities

• Run the operating cadence for Product and Engineering including planning cycles, roadmap workflows, and sprint planning
• Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos
• Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, and dashboards
• Coordinate cross-functional initiatives across Product, Engineering, Design, Brand, Sales, and Ops teams
• Partner with leads to create scalable frameworks for goal-setting, prioritization, and execution
• Analyze operational data and team feedback to identify friction points and implement systems to improve outcomes
• Build and maintain the internationalization operations playbook

Required skills

• Product Operations
• Business Operations
• Program Management
• Operational processes
• Linear
• Figma
• Google Drive
• Excel
• Sheets

Nice to have

• SQL
• Dashboarding
• OKR frameworks
• Product analytics
• Vendor management
• Localization

Qualifications

• Experience in a high-growth, product-led company
• Background in product management, engineering, or consulting/strategy

Benefits

• Flexible unlimited paid time off
• Medical, dental, and vision benefits
• Life insurance
• Disability benefits
• Retirement plan
• Parental leave
• Fertility and family building benefits
• Lunch
• Discretionary benefit stipend
• Alphorn lessons

About the Company

Sierra is a platform for customer-facing AI agents that works with global brands to transform customer service and business growth. The company is guided by values including trust, customer obsession, craftsmanship, intensity, and a commitment to family.