Customer Success Manager

About the role

The Customer Success Manager will drive the customer experience for accounts in Mohali, Gurgaon, and Delhi. This role involves building strong client relationships, establishing retention goals, and assisting customers with platform navigation and program setup.

Responsibilities

• Meet customers regularly to establish and maintain relationships
• Enable support to improve business performance
• Establish clear client retention goals
• Process milestones for clients and employees to work toward
• Assist customers with setting up and navigating programs or client platforms
• Promote the value of client solutions
• Upsell services and products while maintaining brand image