Knowledge Management Specialist

About the role

The Knowledge Management Specialist will help build the connections, habits, and resources that make knowledge easier to share and reuse across the organization. You will work with subject-matter experts to turn fast-evolving product, risk, and regulatory requirements into clear, practical guidance. This role ensures that frontline and specialist teams can access the information they need to act with clarity, consistency, and confidence.

Responsibilities

• Translate complex onboarding, fraud, disputes, complaints, and account security processes into clear, user-friendly knowledge assets.
• Work closely with Process Architects and Subject Matter Experts to rapidly capture, draft, and publish knowledge as new workflows go live.
• Act as the knowledge liaison between Operations, Product, Compliance, Legal, and Training teams.
• Track and analyse knowledge base performance and usage metrics to identify content gaps and opportunities for improvement.
• Maintain taxonomy and tagging standards to ensure content findability and effective AI/assistant integration.

Required skills

• Knowledge management
• Content creation
• Instructional design
• Confluence
• Zendesk
• Notion
• Technical writing
• Stakeholder management

Nice to have

• Learning design
• Adult learning principles
• Workflow automation
• AI-assisted content creation
• Crypto
• Blockchain

About the Company

Checkout.com is a global fintech company that powers digital payments for businesses like eBay, Spotify, Klarna, Uber, and Sony. With 20 offices across six continents and headquarters in London, the company enables over 10 billion transactions yearly for more than one billion global shoppers.