Lucis
Customer Care Team Lead
Salary not disclosed2+ yearsOnsite
- Customer Care
- Paris
- Full time
- 3d ago
Newly posted
About the role
Lucis is building an operating system for human longevity to shift healthcare from reactive to preventive. As the first dedicated Customer Care Team Lead, you will own the end-to-end member experience, stabilize operational metrics, and build and manage a world-class support team. You will balance hands-on frontline support with the development of core processes and cross-functional feedback loops.
Responsibilities
- Personally resolve member and lab partner inquiries via chat and phone
- Act as an expert power user for internal systems and advocate for tool improvements
- Design proactive care initiatives to maintain high member satisfaction
- Build, mentor, and lead a growing support team
- Develop core SOPs, escalation pathways, and training guides
- Translate support interactions into structured insights to inform the product roadmap
Required skills
- Customer care
- B2C support
- Mentoring
- English
- French
- Operations
Nice to have
- Healthtech
- Fintech
- High-compliance
- Startup experience
- AI tools
Qualifications
- 2+ years in high-volume B2C customer care or support
- Track record of mentoring peers
About the Company
Lucis is a company dedicated to making preventive health the default for every human in Europe. They are building an OS for human longevity to help people add more healthy years to their lives.