Customer Success Junior

About the role

The Customer Success Junior will manage a portfolio of ecommerce clients across Brazil, helping them achieve measurable results using the ROI Hunter platform. This role involves driving platform adoption, managing renewals, identifying upsell opportunities, and collaborating with internal product, marketing, and finance teams. The position requires a data-driven approach to translate performance metrics into actionable client recommendations.

Responsibilities

• Run bi-weekly or monthly calls with clients to implement platform strategies
• Manage renewals and identify upsell opportunities within the client portfolio
• Help clients increase platform adoption through training sessions and support
• Join weekly product team meetings to stay updated on platform developments
• Collaborate with product, marketing, and finance teams to address account needs

Required skills

• Digital marketing
• Data analysis
• Client management
• Communication
• Presentation skills
• English

Nice to have

• Spanish
• Meta
• Google
• TikTok

Benefits

• Meal vouchers
• Health insurance plan
• Work from home subsidy
• Education budget
• 30 days of paid vacation leave
• Quarterly performance bonus
• Phone plan
• Company and team events

About the Company

Pattern is a leader in accelerating brands on global ecommerce marketplaces, leveraging proprietary technology and AI. The company optimizes ecommerce growth for global brands across 70+ marketplaces through products like 3P Accelerator, TikTok Shop, PXM, and ROI Hunter.